Puzzle Piece Replacement

Services

$0.00

Quantity

Ordering a replacement puzzle piece is easy, just follow our instructions below. Your new piece(s) will arrive in 1-2 weeks.

DISCLAIMER:

  1. Please be aware that the paper can shift between cuts.  This means your replacement piece may be a bit off from the one you are missing.
  2. If we no longer have this puzzle in stock, you will be notified within a few days and refunded.

Ordering a replacement puzzle piece is easy, just follow our instructions below. Your new piece(s) will arrive in 1-2 weeks.

DISCLAIMER:

  1. Please be aware that the paper can shift between cuts.  This means your replacement piece may be a bit off from the one you are missing.
  2. If we no longer have this puzzle in stock, you will be notified within a few days and refunded.
Instructions

Ordering a Replacement Puzzle Piece is an easy 2-step process!

If you are sure your newly purchased puzzle was damaged in production, there is no charge for this service. Simply select “Defective Puzzle” in the drop-down list above to place your order.

FIRST:

Order the replacement piece(s) above.

SECOND:

We will need to see a clear picture of the assembled puzzle pieces around the missing piece.  Send your Piece Replacement order confirmation email with your photo(s) attached to service@artandfablepuzzlecompany.com.

HELPFUL BITS OF INFORMATION YOU CAN SHARE WITH US:

  1. Tell us the Grid Number of the missing piece(s). Starting from the top left corner of the puzzle, count over and then down. Ex: 15 over, 10 down.
  2. If you have any, we want to see your extra pieces, so please send a picture of these as well.
  3. Tell us where and when you bought the puzzle.

Why the picture is so essential: Not all puzzles of the same title have the same cut pattern. A clear photo is needed to determine the cut pattern of your puzzle. Please do not take photos at an angle.  Shoot straight down onto the puzzle to get a picture like the ones above.