Ordering a Replacement Puzzle Piece is an easy 2-step process!
If you are sure your newly purchased puzzle was damaged in production, there is no charge for this service. Simply select “Defective Puzzle” in the drop-down list above to place your order.
Order the replacement piece(s) above.
We will need to see a clear picture of the assembled puzzle pieces around the missing piece. Send your Piece Replacement order confirmation email with your photo(s) attached to firstname.lastname@example.org.
HELPFUL BITS OF INFORMATION YOU CAN SHARE WITH US:
- Tell us the Grid Number of the missing piece(s). Starting from the top left corner of the puzzle, count over and then down. Ex: 15 over, 10 down.
- If you have any, we want to see your extra pieces, so please send a picture of these as well.
- Tell us where and when you bought the puzzle.
Why the picture is so essential: Not all puzzles of the same title have the same cut pattern. A clear photo is needed to determine the cut pattern of your puzzle. Please do not take photos at an angle. Shoot straight down onto the puzzle to get a picture like the ones above.