Ordering a Replacement Puzzle Piece is an easy 2-step process!
Order the replacement piece(s) above.
If you are sure your newly purchased puzzle was damaged in production, there is no charge for this service. Simply select “Defective Puzzle” in the drop-down list above to place your order.
We will need to see a clear picture of the assembled puzzle pieces around the missing piece. Send a picture like the ones above with your ORDER NUMBER to firstname.lastname@example.org.
HELPFUL BITS OF INFORMATION YOU CAN SHARE WITH US:
- Tell us the Grid Number of the missing piece(s). Starting from the top left corner of the puzzle, count over and then down. Ex: 15 over, 10 down.
- If you have any, we want to see your extra pieces, so please send a picture of these as well.
Why the picture is so essential: Not all puzzles of the same title have the same cut pattern. A clear photo is needed to determine the cut pattern of your puzzle. Please do not take photos at an angle. Shoot straight down onto the puzzle to get a picture like the ones above.