Puzzle Piece Replacement

Services

$4.99

Quantity

Ordering a replacement puzzle piece for an Art & Fable Puzzle is easy, just follow our instructions below. Your new piece(s) will arrive in 2-3 weeks.

DISCLAIMER:

  1. Please be aware that the paper can shift between cuts.  This means your replacement piece may be a bit off from the one you are missing.
  2. If we no longer have this puzzle in stock, you will be notified within a few days and refunded.
  3. This is a service you are paying for. If we go through the process to locate your piece and then you find it, we cannot refund you.  Please check the bag the pieces came in and everywhere else before contacting us for a replacement.  We highly recommend waiting a day or two, as the pieces tend to turn up in the darnedest of places!

Ordering a replacement puzzle piece for an Art & Fable Puzzle is easy, just follow our instructions below. Your new piece(s) will arrive in 2-3 weeks.

DISCLAIMER:

  1. Please be aware that the paper can shift between cuts.  This means your replacement piece may be a bit off from the one you are missing.
  2. If we no longer have this puzzle in stock, you will be notified within a few days and refunded.
  3. This is a service you are paying for. If we go through the process to locate your piece and then you find it, we cannot refund you.  Please check the bag the pieces came in and everywhere else before contacting us for a replacement.  We highly recommend waiting a day or two, as the pieces tend to turn up in the darnedest of places!
Instructions

Ordering a Replacement Puzzle Piece is an easy 3-step process!

Click the link in the website footer if your piece(s) is missing due to manufacturer error.

FIRST:

Read these instructions completely.

SECOND:

Order the number of replacement piece(s) needed.

THIRD:

Take great pictures for us!

We will need to see a clear picture of the assembled puzzle pieces around the missing piece.  Send a picture like the ones above with your ORDER NUMBER to service@artandfablepuzzlecompany.com.

Sometimes we will need a picture of the entire assembled puzzle.  Either send this to us right away, or wait for us to request it.

HELPFUL BITS OF INFORMATION YOU CAN SHARE WITH US:

  1. Tell us the Grid Number of the missing piece(s). Starting from the top left corner of the puzzle, count over and then down. Ex: 15 over, 10 down.
  2. If you have any, we want to see your extra pieces, so please send a picture of these as well.

 

*WHY WE NEED GREAT PICTURES, AND HOW TO TAKE THEM:

Not all puzzles of the same title have the same cut pattern. A clear photo is needed to determine the cut pattern of your puzzle. Please do not take photos at an angle.  Shoot straight down onto the puzzle to get a picture like the ones above.

Customers from CANADA can use Coupon code PRSCanada for free shipping.

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